Referral Programme Terms

1. Overview

These terms govern the Send Letters Online refer a friend programme and form part of our Terms of Service. A plain English summary is on our refer a friend page.

2. Eligibility and claiming

• Your referral link has the form /refer-a-friend?ref= followed by a 24 character code.
• A referred friend must create a new account after the referral code exists, have a verified email address, and press Claim invite within 24 hours of signing up, before sending any letter or making any top-up.
• Each account can have only one referrer. Self-referrals, and referrals between accounts controlled by the same person, are not permitted.
• Payments made before an invite was claimed are never counted retrospectively.

3. Friend welcome credit

A referred friend whose first successful top-up is £20 or more receives the greater of £5 Account Credit or the standard first top-up bonus (£5 for exactly £20, £10 for exactly £50, £20 for exactly £100). The offers never stack. A first top-up under £20 ends the referral. Welcome credit is promotional, has no cash value, and may be removed if the original top-up is refunded, reversed or disputed. The standard first top-up offer for customers without a referral is unchanged.

4. Referrer rewards

• You earn £5 per referred friend once they have spent £10 of paid Account Credit on letters that have been posted. Promotional credit is treated as spent first and does not count. Refunded or cancelled letters do not count.
• For example, a friend who tops up £20 and receives £5 welcome credit must post £15 of letters before you qualify.
• A reward is awarded only when both the £10 qualifying paid posted spend has been reached and at least 7 days have passed since the friend's qualifying first top-up. Eligibility is checked in the background, which can take up to 15 minutes.
• No reward is earned for sign-ups alone. There is no monthly cap.
• Each referral earnings reward expires one calendar year after it becomes available, unless redeemed before then. Redemptions use the oldest available earnings first. The £50 minimum still applies, so earnings below that threshold may expire before you can redeem them. A cash request submitted before expiry reserves its earnings while reviewed. If rejected, those earnings return only if their original expiry date has not passed. Expiry does not remove completed cash payouts or Account Credit already redeemed. If the anniversary falls on 29 February in a non-leap year, expiry is on 28 February at the same UTC time.

5. Redemption

Referral earnings are held separately from spendable Account Credit. From £50 available, you may redeem either as Account Credit, added immediately, or as a cash payout request. Cash requests reserve the amount, are reviewed manually and, if approved, are paid by our team after contacting your verified primary account email. The app does not make transfers and we do not collect bank details in the app. No payout is guaranteed until reviewed. A rejected request releases the amount back to your earnings.

6. Reversals

If a payment linked to a reward is refunded, reversed or disputed, the related reward is reversed. Your available earnings may become negative, and future referral earnings will offset any negative balance first.

7. Privacy

Referrers see the status and progress of each referral only, never a friend's name or email. See our Privacy Policy.

8. Changes and misuse

We may withhold or reverse rewards obtained through fraud or misuse of the programme, and may change or end the programme with reasonable notice. Rewards already available when a change takes effect remain redeemable.