Send a letter to your insurance company online
Claims correspondence, formal complaints, cancellations and policy disputes - write your letter here and we'll post it to any UK insurer the same working day.
Insurance companies are required to respond to formal complaints within 8 weeks and to treat customers fairly under FCA rules. A written complaint, sent by recorded delivery, is the clearest way to start that process - and the first step towards escalating to the Financial Ombudsman Service if your insurer fails to resolve the matter.