Send a letter to the Financial Ombudsman Service online
Escalate an unresolved complaint about a bank, insurer, lender or pension provider - write it here and we'll post it to the Financial Ombudsman Service the same working day.
The Financial Ombudsman Service (FOS) resolves complaints about UK financial businesses - banks, insurers, lenders, pension providers and more - free of charge, but only after you've given the business itself a chance to put things right first (normally 8 weeks, or sooner if they send you a 'final response' or deadlock letter).