Letter Disputing a Debt Template
Challenge a debt you don't recognise, dispute the amount owed, or formally request proof before you'll consider paying.
When to use this template
Use this template when a creditor or debt collection agency is chasing you for a debt you don't recognise, believe is the wrong amount, or want formal proof of before engaging further. Putting your dispute in writing, sent by tracked post, creates a clear record that you challenged the debt from the outset.
For addressing and keeping records, see how to send a written response to a debt collector.
The template
[Your Full Name] [Your Address Line 1] [Town / City] [Postcode] [Date] [Creditor / Collection Agency Name] [Their Address Line 1] [Town / City] [Postcode] Dear Sir or Madam, Re: Disputed Debt - Reference [Account / Reference Number] I am writing regarding your recent correspondence about an alleged debt of £[amount], reference [reference number]. I dispute this debt for the following reason(s): [state clearly, e.g. I do not recognise this account / the amount stated is incorrect / this debt has previously been settled / I believe this debt may be statute-barred]. Under the Consumer Credit Act 1974, I am formally requesting that you provide: 1. A copy of the original signed credit agreement (or a true copy where the original cannot be produced); 2. A full statement of account showing how the balance of £[amount] was calculated, including all payments, charges and interest applied; 3. Confirmation of the date of the last payment made or acknowledgement of this debt. Until you have provided this information, I do not consider myself obliged to make any payment, and I would ask that no further collection activity - including contact by telephone or a doorstep visit - takes place in relation to this account. Please respond in writing within 12 working days. Yours faithfully, [Your Signature] [Your Full Name] [Your Contact Telephone Number] [Your Email Address]
Prefer to write your own from scratch? write a letter online.
Tips for using this template
- 1This is commonly known as a 'CCA request' or 'prove the debt' letter, formally a request under sections 77-79 of the Consumer Credit Act 1974 for regulated credit agreements.
- 2The creditor must respond within 12 working days. If they don't, or can't produce the agreement, the debt becomes technically unenforceable (though it isn't written off, and interest may still be frozen while the request is outstanding).
- 3A debt can become 'statute-barred' if a creditor hasn't chased it or you haven't acknowledged it or made a payment for 6 years (England, Wales and Northern Ireland) - after which it usually can't be enforced through court, though it may still show on your credit file.
- 4Never ignore county court paperwork relating to a debt, even if you're disputing it - if in doubt, get free advice from StepChange, National Debtline or Citizens Advice before a court deadline passes.
- 5Send by Signed For so you have proof of the date the creditor or agency received your dispute.
Frequently asked questions
What is a CCA request?
A CCA (Consumer Credit Act) request is a formal written request asking a creditor or debt collector to prove a debt is enforceable, usually by providing a copy of the original credit agreement. It's often called a 'prove the debt' letter.
How long does a creditor have to respond to a debt dispute letter?
Under the Consumer Credit Act 1974, a creditor generally has 12 working days to provide the requested documents. If they fail to do so, the debt is treated as unenforceable while the default continues, though this doesn't cancel the debt itself.
What is a statute-barred debt?
A debt becomes statute-barred, in England, Wales and Northern Ireland, if 6 years pass with no payment made and no written acknowledgement of the debt by you, and the creditor hasn't taken you to court. After that point it generally can't be enforced through the courts, but it can still legally exist and appear on your credit report.
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